Delivery Info & FAQs


Dispatch Times
I ship within 2 business days of receiving payment. This excludes commissions, which usually have a timeframe of 2-3 weeks.

Shipping Within New Zealand - Flat Rate
Urban $7; Rural $12
Orders are sent via courier post (no signature required). Estimated shipping time is 1-2 business days but occasionally longer depending on your location, postal delays etc. Online tracking available.

International Shipping
AUSTRALIA, UK, US & CANADA: Delivery cost is weight and size based and will be calculated during checkout after you enter your address. For most single items, and multiple lightweight items, international airmail is NZ$14 for Australia and NZ$30 for UK, US and Canada. Larger items such as A3 prints, or multiple heavier items will cost more.
N.B. Buyers are responsible for any customs and import taxes that may apply.

I can send to most other countries on request - please contact me before purchase for a quote.

International delivery estimates:
Standard airmail: 5-15 business days.
International courier: 5-10 business days.
Overseas shipping can occasionally take longer due to postal disruptions, customs etc. so please allow for delays.


Each work of art will be carefully and securely packaged to prevent any damage in the post.   I use eco friendly and recycled materials whenever possible.  If the purchase is a gift, I can send directly to the recipient with a note from the sender if requested.  Gift wrapping is available for $5.


If for any reason you are not fully satisfied with your purchase, you may return it to me within 30 days of receipt, provided it is returned in the same condition it arrived, and you will be refunded in full (payment of return shipping depends on reason for return).

More Information


Commissions: I take custom orders for painted rocks and pebble pets - see the Commissions Page for more info.
Care Instructions: Your animal stone can be cleaned gently with a damp cloth if necessary. It is sealed with a good quality, water resistant varnish, however, it's not recommended to keep outside as a garden ornament, as being out in the weather could eventually damage the surface. Keep indoors and preferably out of excessive direct sunlight.


Print Quality: My art prints are produced using archival pigment inks and museum quality 100% cotton paper. Each of my prints are personally printed and inspected by myself for quality, and hand signed before sending.
Care of Art Prints: For maximum longevity of your print, it is recommended to frame under glass, preferably with acid free mat board, and display out of direct sunlight.


Credit/debit card transactions are SSL protected and your information is securely transmitted during the processing of your payment.


Any personal information and details given by you during the course of an order will treated as strictly confidential and will be used only for purposes related to fulfilling that order or for managing access to your account. Your email address will only be used to notify you of the progress of your order, and never for any advertising purposes, unless requested by you.
Full Privacy Policy


All artwork by Sarah Potton, including digital images as well as physical items, is protected by copyright and may not be copied, re-printed, or reproduced in any way without written consent from the artist. If for any reason the sale of a commissioned piece is not completed, the artist reserves the right to reproduce and sell the original work.